Technical Support

Our company propose complete set of post-implementation services for our payment software platform.

We can provided 24x7 support for our clients and you can choose one of the options, that suited best for your business.

 

1) Level 1 Support

This is most simple and low-cost solution, that includes:

  • E-mail consultation
  • Access to all regular system updates

 

2) Level 2 Support

This option includes:

  • Fixed hours per month for bugfix or problem solving with your platform implementation
  • E-mail consultation
  • Access to all regular system updates
Reaction time: 1 working day.

 

3) Level 3 Support

With this support option you will get maximum service level:

  • Personal support manager
  • Service Level Agreement (SLA) signed
  • Fixed hours per month for bugfix or problem solving with your platform implementation
  • E-mail consultation
  • Access to all regular system updates
Guaranteed reaction time and escalation procedures will be set in Agreement.

 

Please Request a Quote for more details.

Download Software Presentation in PDF format (250 kb.)

E-mail: info@opennovasoftware.com

Phone: (+43) 1 229 7629






twitter © OpenNova Software GmbH, 2012 - 2018